Support

Need help with a HomeWalk?

If you’re completing a HomeWalk for your home

The quickest contact is normally the solar salesperson, installer or business that sent you the private link. They can clarify what they need, confirm whether you can skip an item and correct property or quote details.

Safety comes first. If a photo would require you to open electrical equipment, climb, enter an unsafe area or do something you are uncomfortable with, skip it and tell the business that sent the link.

If your private link is not working

Ask the sending business to check the link or issue a replacement. Do not send property photos through an unfamiliar link that you cannot verify came from the business you are dealing with.

Privacy or data requests

For information connected with an active quote, contact the sending business first. If you need to raise a HomeWalk-specific privacy or data issue and no longer have a contact, use the founding-access form with your email and write “Privacy request” in the final notes field so it can be identified and handled separately.

Founding-pilot businesses

Founding users receive direct founder support as part of the pilot. If you have lost the original contact thread, submit the founding-access form using the email linked to your workspace and write “Support request” in the notes field.

Open founding access form Privacy Data & security Terms

HomeWalk is currently in a founding-pilot stage. A dedicated support channel will be introduced if usage grows beyond direct founder support.