01
What and where
Record the customer's description of the pest concern, where activity was seen and what signs they noticed.
HomeWalk for Pest control businesses
Understand the pest concern before the visit.
Customers can share what they have seen and where, while your team gathers the access and timing details needed to plan the next step. The walkthrough keeps observations together without asking the customer to identify a species.
A clearer starting brief
What your team can learn before preparing a quote
Choose the questions and photo requests that fit your process. Customers can share what they know; your team reviews the information and decides what to verify.
02
Timing and access
Capture when the issue was noticed, whether it is ongoing and how your technician can access the relevant areas.
03
Relevant photos and context
Ask for safe photos or notes that may help your team prepare. Include any access or household considerations your process needs.
Customer observations
Useful context, without asking customers to be the expert.
Customer descriptions are observations, not a pest identification or treatment recommendation. Your qualified technician confirms the issue, checks site conditions and explains the appropriate treatment and precautions.
01Set up your request
Choose the customer questions, project details and safe photo requests relevant to this job.
02Send a private link
Your customer can open the walkthrough on a phone without creating a HomeWalk account or installing an app.
03Review before you quote
Bring the customer's answers and requested evidence together, then decide what needs professional assessment.
Example questions
Example questions for pest control
These are starting points. Your business controls the questions and can adapt them to the job and the customer.
QUESTION 01
What have you seen or heard, and where in the property?
QUESTION 02
When did you first notice the activity?
QUESTION 03
Are there areas the technician should be able to access?
QUESTION 04
Can you share a photo safely without disturbing the area?
Common questions
HomeWalk for pest control businesses
Does the customer need to identify the pest?
No. They can describe what they saw; your technician assesses the issue.
Can customers provide photos?
Yes, when a photo is safe and relevant to your process. They should not disturb or approach the pest.
Does HomeWalk recommend a treatment?
No. Your business assesses the situation and decides what treatment or visit is appropriate.
Make the next quote easier to prepare
Start with a customer walkthrough.
Try HomeWalk on real requests with a 14-day free trial. Your customer can complete a HomeWalk without an account or app.