01
Problem and location
Capture whether the enquiry is about a leak, fixture, hot-water unit, drainage, gas work or another plumbing job, along with the room or area involved.
HomeWalk for plumbers
Understand the plumbing job before you attend site.
Customers can explain what is happening, where it is happening and what they can safely see. Your team gets the problem, access context and requested photos together before deciding the next step.
Before the quote or visit
Collect the details your team actually needs.
HomeWalk guides the customer through the job information, photos and access context you choose. They provide what they know; your team decides what still needs professional verification.
02
What the customer has observed
Ask when the problem started, what changes it, whether water is visible and what equipment is already installed. Keep the customer to observations rather than diagnosis.
03
Access and useful photos
Request safe photos of the affected area, unit labels or accessible pipework where relevant, plus parking, gate, apartment or access details.
Useful context, not customer diagnosis
Get a better brief without asking the customer to be the expert.
Customer observations can help your plumber prepare, but they do not establish the cause of a leak, blockage, pressure problem or equipment fault. Your plumber confirms the condition and scope before recommending work.
01Choose what you needStart with the included workflow, then adapt the questions and photo requests to your own quoting process.
02Send one guided linkYour customer follows the steps on their phone. No HomeWalk account or app is required.
03Review before you travelSee the answers and evidence together, then decide whether you can quote, prepare properly or still need to attend site.
Example questions
A starting point for plumbing enquiries.
These are examples, not a script. Your business controls what gets asked and how much information is needed for each job.
QUESTION 01
What plumbing issue or work do you need help with?
QUESTION 02
Where in the property is the problem or equipment located?
QUESTION 03
What have you noticed so far, and when did it start?
QUESTION 04
Can you safely take a photo of the affected area or existing unit without moving or dismantling anything?
Common questions
HomeWalk for plumbers
Can customers upload photos of a leak or hot-water system?
Yes, when the photo can be taken safely. The walkthrough can ask for the affected area, appliance label or other visible context your team finds useful.
Does the customer need to know what caused the problem?
No. It is usually more useful for them to describe what they can see, hear or smell and where it is happening.
Can HomeWalk replace an emergency plumbing call?
No. Urgent hazards and emergencies need the appropriate immediate response. HomeWalk is for gathering job information where a guided intake is suitable.
The information you need when you can’t be there
Get the job details before you make the trip.
Try the workflow first, or start a 14-day trial and adapt it to the way your business quotes work.