01
Move timing and locations
Capture the preferred move date or window, origin and destination suburbs, and whether there are stops or storage needs.
HomeWalk for Removalists
Understand the move before preparing a removal quote.
A guided HomeWalk helps customers share the practical details behind a move in one place. Your team can review the addresses, timing, access and inventory context before deciding whether more information or a site visit is needed.
A clearer starting brief
What your team can learn before preparing a quote
Choose the questions and photo requests that fit your process. Customers can share what they know; your team reviews the information and decides what to verify.
02
Access at both ends
Ask about stairs, lifts, parking, long carries, narrow entries and any access restrictions customers already know about.
03
Inventory and special items
Help customers describe rooms, larger furniture, fragile belongings, appliances and items needing particular handling.
Customer observations
Useful context, without asking customers to be the expert.
Customer-provided inventory and access notes help scope the request, but they do not replace your volume estimate or operational review. Your team confirms the information it needs before finalising a quote.
01Set up your request
Choose the customer questions, project details and safe photo requests relevant to this job.
02Send a private link
Your customer can open the walkthrough on a phone without creating a HomeWalk account or installing an app.
03Review before you quote
Bring the customer's answers and requested evidence together, then decide what needs professional assessment.
Example questions
Example questions for removals
These are starting points. Your business controls the questions and can adapt them to the job and the customer.
QUESTION 01
When are you hoping to move?
QUESTION 02
What are the pickup and delivery addresses or suburbs?
QUESTION 03
Are there stairs, lifts, parking limits or long carries at either property?
QUESTION 04
Are there oversized, fragile or unusually heavy items?
Common questions
HomeWalk for removalists
Can customers provide an item inventory?
Yes. They can describe the rooms and items you ask about, then add notes or photos where useful.
Can the form cover access at two properties?
Yes. Your questions can ask about pickup and delivery access separately.
Does it calculate the removal price automatically?
No. HomeWalk gathers customer context; your removal business reviews the move and prepares the quote.
Make the next quote easier to prepare
Start with a customer walkthrough.
Try HomeWalk on real requests with a 14-day free trial. Your customer can complete a HomeWalk without an account or app.