01
Reported problem
Capture where the issue appears, when it started, whether it changes in rain and what the customer has already noticed.
HomeWalk for Roofing contractors
Collect roofing job details before arranging an inspection.
Give customers a clear way to explain the issue and share what they can safely observe. Your roofing team can review the reported problem, timing and access context before deciding the right inspection.
A clearer starting brief
What your team can learn before preparing a quote
Choose the questions and photo requests that fit your process. Customers can share what they know; your team reviews the information and decides what to verify.
02
Property and access
Ask about building levels, roof type if known, access constraints and whether anyone will be home.
03
Safe visual evidence
Invite photos from the ground or another safe location. Make clear that customers should not climb ladders or walk on roofs.
Customer observations
Useful context, without asking customers to be the expert.
The customer describes symptoms and safe observations only. Your roofer inspects the roof, verifies condition and measurements, and determines the appropriate repair or replacement scope.
01Set up your request
Choose the customer questions, project details and safe photo requests relevant to this job.
02Send a private link
Your customer can open the walkthrough on a phone without creating a HomeWalk account or installing an app.
03Review before you quote
Bring the customer's answers and requested evidence together, then decide what needs professional assessment.
Example questions
Example questions for roofing
These are starting points. Your business controls the questions and can adapt them to the job and the customer.
QUESTION 01
Where have you noticed the leak or roof damage?
QUESTION 02
When did you first notice it, and does it change with weather?
QUESTION 03
Can you take a photo from the ground without climbing or entering an unsafe area?
QUESTION 04
Are there access constraints or preferred inspection times?
Common questions
HomeWalk for roofing contractors
Should customers climb up to photograph the roof?
No. Ask only for photos they can safely take from the ground or another safe position.
Can the customer diagnose the roof problem?
No. They can describe what they noticed; your roofing professional investigates the cause.
Can HomeWalk help before an inspection?
Yes. It gathers the initial details and access notes your team can review before arranging the next step.
Make the next quote easier to prepare
Start with a customer walkthrough.
Try HomeWalk on real requests with a 14-day free trial. Your customer can complete a HomeWalk without an account or app.